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Fulfill Orders with Physical Product
Fulfill Orders with Physical Product

Process orders with physical products.

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Written by Yash J
Updated over 5 months ago

Fulfilling orders with physical products involves shipping. To process these orders, users need to assign a warehouse, specify the weight, and designate a shipper (these details will be pre-filled if defaults are set). This can be done directly from the orders page, followed by generating shipping labels and sending invoices with just a button.

1. New orders: Upon receiving an order in the "New Orders" tab, merchants/vendors have the option to confirm, hold, or cancel it. They can also generate shipping labels, and invoices, and send emails within this tab.

2. Confirmed: In the "Confirmed" tab, users can view the orders to be processed and fulfill them. They can also generate shipping labels, and invoices, and send emails within this tab.

3. Ready to ship: In the "Ready to Ship" tab, users can create a manifest for the orders and move them to "In Transit".

4. Pick up: Download manifests created for all orders, with each manifest corresponding to a unique combination of Shipper X Pick-up address. Users can schedule or cancel pickups for each manifest individually.

5. In Transit: Here, users can monitor the order's progress through various stages, including "Awaiting Pickup," "In Transit," "Out for Delivery," and more.

6. Exception: All orders that were undelivered due to the following reasons will land here:

  • The shipper was not able to deliver the order.

  • The customer refused to accept the order.

Refer to: Manage Exception.

7. Delivered / Returned: "Delivered" or "Returned" are the logical endpoints for a shipper's journey. ShipTurtle's automated tracking system, compatible with multiple shippers, simplifies this process. Upon delivery completion, users gain access to a range of analytics for reconciling freight expenses, payment receipts, and shipping Turnaround Time (TAT).

8. RTO: All the return-to-origin orders can be viewed here

9. Held: Access all the held orders in the "Held" tab, here you can either fulfill the order or move it to the New Order tab.

10. Cancelled: Access all canceled orders in the "Cancelled" tab. Cancelling the order here will not cancel the order on Shopify.

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