There are 3 ways:
Default- shipturtle domain, standard sender name(Less preferred)
Brand- less preferred
Smtp-most preferred
Shipturtle defaults to its Email service provider for sending emails from the app. However, it's advisable to set up your own Mail Service within Shipturtle to control blocked domains and achieve a better sender score.
Steps:
1. To begin, go to Settings -> Email configuration
Note: This functionality is only available in Shipturtle's higher plans. Refer to: Shipturtle Pricing Page.
2. Click on Custom email setup and choose your Driver.
Below are the steps for configuring SMTP or your own Gmail account:
Step 1: Enable 2-factor authentication for your Gmail account. Confirm this at https://myaccount.google.com/security.
Step 2: Generate an App Password by visiting https://myaccount.google.com/apppasswords. Select Mail from the dropdown menu, then Generate. Remember, once you close the page, the password will be inaccessible for security reasons. Ensure to copy it before closing.
Step 3: Configure SMTP in Shipturtle using the app password created above.
Driver: SMTP
Password: The generated app password
Outgoing server: smtp.gmail.com (if using Gmail)
Port: 465 or 587
Encryption type: SSL or TLS (If you use port 465 then use SSL and if you use port 587 then use TLS)
Enter the remaining details accordingly.
Note: You can only save these details after sending a test email. Until then, the save button will be inactive.
Note: While using your own mail address, Gmail has a daily sending limit for each user account. This limit is in place to prevent spamming. When you exceed this limit, Gmail will block further email sending attempts and return an error message.
Check Test email
Navigate to Settings -> Mail Logs to confirm the successful or failed delivery of the test email.
Send Branded Emails with Shipturtle
Initial Setup
When your company first joins ShipTurtle, emails are sent from our default ShipTurtle address.
To switch to your email address, add it to the designated field under “Email Verification”.
Sending Verification Email
Once you enter your desired email address, click “Send Verification Email.”
A verification email will be sent to your email address.
Verify your Email Address
Check your email inbox for the verification email.
Upon receiving the verification email, click on the link to verify your email. The link will redirect you to the ShipTurtle website.
Once you are redirected to this page, click the Verify email button as shown below.
Resending Verification Email (optional)
If you did not receive the verification email or need to resend it, click the “Resend Verification” link.
This will send another verification email to the address provided.
After successful verification, the email address you confirmed will automatically become the sender’s email address for all outgoing emails.
If you wish to change the sender email address at any point, click on the option to modify your sender email address, located underneath the current sender address in your account settings.
Note: Authentication fail- This can happen for two reasons:
Incorrect credentials.
If you changed your Gmail password, you will need to update your app password using Gmail account.