This guide will help you identify and resolve common email-related issues in Shipturtle, ensuring that critical communications with vendors, customers, and admins run smoothly.
1. Emails Not Being Sent
If emails are not being sent from Shipturtle, follow these steps to diagnose and fix the issue:
a. Check Email Configuration Settings
Navigate to Settings > Email Settings in your Shipturtle admin panel.
Verify the following:
SMTP Configuration: Ensure the SMTP server, port, username, and password are correctly entered.
Sender Email Address: Confirm that the email address set as the sender is verified and active.
b. Test Email Settings
Use the "Send Test Email" option available in the Email Settings section.
If the test fails, double-check the SMTP credentials or consult your email service provider.
c. Check Email Queue
Go to Dashboard > Email Logs and review the status of recent emails.
Pending or Failed: Indicates an issue with sending. Check the error message for more details.
2. Delayed Email Delivery
If emails are taking too long to be delivered:
a. Check Email Provider Limits
Some providers impose hourly or daily limits on the number of emails sent.
For large volumes, consider using an email service like SendGrid, Postmark, or Amazon SES.
b. Server Issues
Ensure the SMTP server is not experiencing downtime or high latency.
3. Email Logs and Debugging
Shipturtle provides detailed email logs to help you track and resolve issues.
Steps to Access Email Logs:
Go to Dashboard > Email Logs.
Review logs for each email, checking for the following:
Status: Sent, Failed, or Pending.
Error Messages: Details about why an email failed.
Common Error Messages
Authentication Failed: Check your SMTP username and password.
Recipient Address Rejected: Confirm the recipient's email address is valid.
Quota Exceeded: Contact your email service provider to increase sending limits.